Payments & Refunds

Prices

Our Internet shop offers all products in three different currencies: US Dollars, British Pounds and Euros. You can change the currency given for all our products at any time by clicking on the respective currency symbol in the currency drop-down menu on the top right. When charging a credit card, however, we currently have only one option, and that charge is in US Dollars. At the end of the checkout procedure using a credit card, the amount due will therefore be converted to US Dollars using the current exchange rates. At that point, you can switch the currency to find out which currency gives you the best deal.

Note: All of our products have flexible prices. This means that YOU can change the prices of ALL of our products as you please (a feature unknown to mankind!)—except lower them below a minimum level. For some e-books, the minimum price is actually zero; for them, the initial price set by us is a recommended price.

Discounts

We offer two kinds of discounts for some of our products:

Bulk Discounts

Many of our print books and printed promotional items come with bulk discounts. If you order several copies of those items, you pay less per copy. The bulk discounts granted are listed on each items individual page, toward the bottom.

Store-Wide Discounts

If you order more than one print book, we will grant you a discount, no matter whether it's several copies of one title or one copy each of several titles. The discount will increase automatically with the number of books you buy. So you will be rewarded for being a voracious reader, no matter what you read. Here is the table with some values of the discounts we currently grant (it is calculated mathematically, hence the decimals):

No. of Items Discount No. of Items Discount No. of Items Discount
2 10.000% 8 24.400% 40 34.752%
3 14.895% 9 25.352% 50 35.809%
4 18.000% 10 26.174% 75 37.545%
5 20.218% 15 29.090% 100 38.647%
6 21.916% 20 30.940% 200 40.917%
7 23.275% 30 33.272% 500 43.238%

If a title has an individual bulk-discount table, then this bulk discount will be applied for this item instead, if it results in higher discounts (which it usually does), but the number of copies bought still counts to calculate discounts of other not bulk-discounted items you buy. So you can save big bucks when shopping big time. (Alright, you can't save money when spending lots of it, but you know what we mean...)

Note that this does apply only to print books. There is no further discount on ebooks or audio books, which are already very cheap. We also exempted our promotional items from this scheme, as we sell those at or below production cost. In addition, items that are already on sale are also exempted from any further discount, including our Holocaust Handbooks series.

Payment Methods

CODOH/CHP offer a number of payment methods you can select:


Credit/Debit Cards

Please Read This Before Using A Credit/Debit Card:
DON’T FINANCE THE ENEMY! DON’T USE PLASTIC MONEY!

Anyone knowing your credit-card number and expiration date can steal any amount of money from your bank account. This “pull” system is criminal by design and should be illegal. To operate this fraud-infested system, merchants have to pay fees, up to 5% of each transaction. In turn, they increasingly charge their customers with these inconvenient “convenience” fees. These fees finance a billion-dollar industry of card issuers (Visa, Master, Discover, AmEx…), banks, and payment-processing service providers, almost all of whom refuse to do business with us free-speech advocates. Worse still, they use their financial leverage to ruin us. Moreover, this industry keeps track of all the things you pay for. They build consumer profiles that turn you into a “public,” transparent citizen, and they create a “credit record” that defines which financial services you can or cannot enjoy. The more debt you repaid, the more interest you paid them, the more you are a slave-laborer in their service, the better your credit score! Why would you go along with an organized crime cartel such as this? The only safe payment methods are “push” methods, where the payer decides if, when and how much money is transferred where. In European countries, domestic wire transfers from bank account to bank account have been instant and free of charge for almost a century now. The EU expanded that model to encompass the entire Union. In the U.S., Zelle® does it even better. This system, created in 2017 by several U.S. banks, allows instant, fee-free “push” transfers from one registered bank account to another. The receiver is identified via a cell-phone number or an email address registered with their bank. Hence, you need not tell the recipient any of your bank information, nor do you need to know theirs. This is important, because the entire U.S. banking system is criminal by design, as anyone knowing your bank account info can write electronic checks on your account, hence take all your money. So if you have a U.S. bank account, Zelle® is the way to go: intrinsically safe, instant, zero fees, and absolutely private. Anyone with online banking or a Zelle® mobile app should have that option right at their fingertips. If you cannot find it, ask your banker. And remember: DON’T FINANCE THE ENEMY! DON’T USE PLASTIC MONEY!

That being said, if you still instist or have no other viable option, we accept the following cards:
CC card types accepted
Since CODOH is a trust registered in the U.S., all our credit card transactions have to be done in U.S. dollars. Hence, if paying by credit card, we will exchange your amount due to US$ using the current exchange rate, and we will display this US$ amount during the check-out process and on your invoice. Charges will occur as "CODOH" on your CC statement.
If you choose this option, upon check-out we will direct you to a page where we will ask you to enter your credit card information. This information will be transferred from your browser through a highly secure, encrypted channel directly to the processing computers of our bank. No person will ever see this data. For safety reason, we also do not accept credit card card payments by any other means, be it in person, by phone or in the (e)mail. This way, nobody can ever misuse your information.

Our policy to NOT EVER accept, save or store any credit card information, but to transmit them to the processing bank directly via a highly secured, encrypted line, is in fully compliance with the latest PCI standards.


PayPal
PayPal bans any commerce with merchandise challenging the orthodox Holocaust narrative. As a consequence, they terminated our PayPal account in 2010. Since they are nasty to us on several levels, we refuse to do any business with them.


Genie Card
We will be implementing this option shortly. Stay tuned for our programmers to set this up.


Monero
We have not yet been able to implement Monero coins as an option during checkout. We have a Monero wallet you can use for payment, see below. If you want to use this option, please enter a note that you will pay with Monero in the "Special Instructions" field during checkout, choose the option "bank transfer" as a payment option, and then place your order as normal without paying. Then, please don't forget to make that Monero payment using the information listed here:

Our public Monero address is (remove line break before using! See the Q code below):
48U6EkTh5X4M7usFZjtzqnK9RW3HhY9BCVCL5qRbxjrNDgAqG6mF6QeJ3m
w9UmZpqXiH3FS7iRpE3c9xKY5mBLWnTRN6v7k

Monero Q Code

BitCoin
We have not yet been able to implement bitcoins as an option during checkout. We have a bitcoin wallet you can use for payment, see below. If you want to use this option, please enter a note that you will pay with Bitcoin in the "Special Instructions" field during checkout, choose the option "bank transfer" as a payment option, and then place your order as normal without paying. Then, please don't forget to make that bitcoin payment using the information listed here:

1BpYAeBpBZv3h27aTqEDw4SBPqhJJCjMcW
Note: This key is different than the one we use for donations, as we uses a different wallet for bill payments.

U.S. Check/Money Order
Please make such checks or money orders payable to: CODOH (NOT Castle Hill Publishers!)

This is a pre-payment method, which means that we have to receive your payment BEFORE we ship out your items. Please indicate your customer and order number. Mail your check or money order to:

CODOH
PO Box 20774
York PA 17402
USA

UK Cheque/Money Order
Please make such cheques or money orders payable to: Castle Hill Services (NOT Castle Hill Publishers!)

This is a pre-payment method, which means that we have to receive your payment BEFORE we ship out your items. Please indicate your customer and order number. Mail your cheque or money order to:

Castle Hill Publishers
PO Box 243
Uckfield, TN22 9AW
UK

Bank Transfer (Europe)
We will include our bank details for transfers on your invoice. Due to potential negative repercussion we cannot publish our bank details online.
If transferring the amount due in another currency than what is listed on your invoice, please make sure you transfer the right amount using the current exchange rates.
Please be aware that our bank account is located in Great Britain, which left the European Union at the end of 2020. Hence, if transferring funds from EU countries, you may incur a transfer fee, depending on your bank's policies.


Zelle® Bank Transfer (USA)
This is our preferred method of payment for customers with a U.S. bank account! If your bank participates in the Zelle® network, you're all set to send money to us safely (we won't know your bank account info), instantly (within seconds), privately (no one else will know) and without any fees. But even if not, with the proper Zelle® mobile app, you can still do it (check out the lists of banks participating in this program here: https://www.zellepay.com/). You can send whatever you want to pay by entering our receiving email address: [email protected] If you have an order number, please include that in the memo field. It's as simple as that.


Cash
That option always exists, although we do not list it online. If you want to pay that way, simply choose the check option and send in cash instead of a check. Currencies we accept are: GBP, EUR, USD, CAD, USD, SFR.
Please make sure you send the right amount using the current exchange rates. Please do NOT send coins. For larger sums it is recommended to use registered mail. Please indicate your customer and order number. Send cash to:

USD, CAD:
CODOH
PO Box 20774
York PA 17402
USA
GBP, EUR, SFR:
Castle Hill Publishers
PO Box 243
Uckfield, TN22 9AW
UK

Please be aware, though, that registered mail from abroad does not always arrive safely. This payment method is therefore not recommended.

This is a pre-payment method, which means that we have to receive your payment BEFORE we ship out your items.


Payment on invoice
Due to bad experiences in the past (up to a third of all customers ordering on invoice never paid), we have discontinued this option for online orders.


Refunds
If you have paid in advance for goods which arrived either in unacceptable quality or not at all, you are entitled to a full refund. In such a case, please get in touch with us.