Shipping & Returns

Shipping

We currently offer only one shipping method:

Royal Mail: This affordable option uses the service of the British postal services of Royal Mail and abroad the common mail carriers of the respective countries.
For orders with a total mass of more than 5 kg we may opt for the services of a commercial carrier like Hermes, Deutscher Paket Dienst (DPD) or similar. Since we as a small enterprise do not receive bulk discounts from these companies, smaller orders are often too expensives. Because these carrier companies require a contact phone number to reach the recipient, please be so kind and provide this on check-out in case of larger orders. Else we will have to contact you by email in order to obtain it later, which will delay your order.

Depending on the shipping location we add the following basic fee and percentage for packaging, shipping and handling to your order's net total, while delivering free of charge from the given total onward:

Shipping Location: Handling Fee: Percentage: Free Shipping:
Great Britain:  £1.- +10% from £80.-
European Union:*  £1.50 +15% from £120.-
Rest of World:  £2.- +20% from £200.-
* EU countries include: Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City.

If you are paying by cheque, cash or bank transfer, we will ship your order only after having received your payment.

Please be aware that CHP as a small business collect orders during the week and mail them out only once a week. If you require immediate mailing, please let us know.

Returns & Complaints

All orders are final. We do NOT take any returns.

If our shipment arrives with any damage, with incomplete or incorrect content, please contact us using our contact page.

Validity

Our offer lasts until revoked and as long as stock lasts.

Note on Shipping Addresses in the Americas

Some items of our English language material are also offered for sale by our partners in the U.S. They may be able to offer better delivery conditions to the U.S., to Canada and to Latin America due to lower shipping costs. Please also check their offers: