Payments & Refunds

Our Internet shop offers all products in three different currencies: US Dollars, British Pounds and Euros. You can change the currency given for all our products at any time by clicking on the respective currency symbol in the box "Pick currency" on the left. When charging a credit card, however, we currently have only one option, and that charge is in US Dollars. At the end of the checkout procedure using a credit card, the amount due will therefore be converted to US Dollars using the current exchange rates. At that point, you can switch the currency to find out which currency gives you the best deal.

CODOH/CHP offer a number of payment methods you can select:


Credit/Debit Cards
We accept the following cards:
CC card types accepted
Since CODOH is a trust registered in the U.S., all our credit card transactions have to be done in U.S. dollars. Hence, if paying by credit card, we will exchange your amount due to US$ using the current exchange rate, and we will display this US$ amount during the check-out process and on your invoice. Charges will occur as "CODOH, Mill Valley, CA94941" on your CC statement.
If you choose this option, upon check-out we will direct you to a page where we will ask you to enter your credit card information. This information will be transferred from your browser through a highly secure, encrypted channel directly to the processing computers of our bank. No person will ever see this data. For safety reason, we also do not accept credit card card payments by any other means, be it in person, by phone or in the mail. This way, nobody can ever misuse your information.

Our policy to NOT EVER accept, save or store any credit card information, but to transmit them to the processing bank directly via a highly secured, encrypted line, is in fully compliance with the latest PCI standards.


U.S. Check/Money Order
Please make such checks or money orders payable to: CODOH (NOT Castle Hill Publishers!)

This is a pre-payment method, which means that we have to receive your payment BEFORE we ship out your items. Please indicate your customer and order number. Mail your check or money order to:

CODOH
PO Box 20774
York PA 17402
USA

UK Cheque/Money Order
Please make such cheques or money orders payable to: Castle Hill Services (NOT Castle Hill Publishers!)

This is a pre-payment method, which means that we have to receive your payment BEFORE we ship out your items. Please indicate your customer and order number. Mail your cheque or money order to:

Castle Hill Publishers
PO Box 243
Uckfield, TN22 9AW
UK

Bank Transfer (Europe)
We will include our bank details for transfers on your invoice. Due to potential negative repercussion we cannot publish our bank details online.
If transferring the amount due in another currency than what is listed on your invoice, please make sure you transfer the right amount using the current exchange rates.
Please be aware that by law all banks within the European Union and several associated countries are forced by law to offer the same conditions for bank transfers to the UK using SEPA transfers as they do for domestic transfers, no matter what currency is transferred. Our bank will automatically convert other currencies to British Pounds without charges. So if you reside in an EU or associated country and your bank does not charge anything for domestic transfers, they are not allowed to charge anything for transfers to a UK bank account either.

This is a pre-payment method, which means that we have to receive your payment BEFORE we ship out your items.

On the SEPA transfers see the information from Wikipedia:
"In 2009 E[uropean]C[ommunity] published a new regulation (EC) No 924/2009 [2] on cross-border payments in the Community [...] The new regulation [...] states that an IBAN/BIC transfer within SEPA [EU and associated countries] must not cost more than a national transfer, no matter which currency is used."


Cash
That option always exists, although we do not list it online. If you want to pay that way, simply choose the check option and send in cash instead of a check. Currencies we accept are: GBP, EUR, USD, CAD, USD, SFR.
Please make sure you send the right amount using the current exchange rates. Please do NOT send coins. For larger sums it is recommended to use registered mail. Please indicate your customer and order number. Send cash to:

USD, CAD:
CODOH
PO Box 20774
York PA 17402
USA
GBP, EUR, SFR:
Castle Hill Publishers
PO Box 243
Uckfield, TN22 9AW
UK
Please be aware, though, that registered mail from abroad does not always arrive safely. This payment method is therefore not recommended.

This is a pre-payment method, which means that we have to receive your payment BEFORE we ship out your items.


Payment on invoice
Due to bad experiences in the past (up to a third of all customers ordering on invoice never paid), we have discontinued this option for online orders.


Refunds
If you have paid in advance for goods which arrived either in unacceptable quality or not at all, you are entitled for a full refund. In such a case, please get in touch with us.